Information sheet
In order to finalise your booking at check-in, please note the following information in our information sheet.
Booking an appointment
We recommend that you book your treatments and individual extras in advance with your room or day spa reservation via the hotel reception or directly with the spa reception at spa@hotelgoldenerose.de.
If you prefer a female or male therapist for your treatment, please let us know immediately. Our double cabin offers you the opportunity to enjoy your treatments together. We will be happy to reserve this for you subject to availability.
Keeping appointments
If you are unable to keep your booked appointment or day spa, please inform us at least 24 hours in advance. If you cancel at short notice, we will charge 80% of the booked price for the unused working time of the therapist. In the event of a no-show, 100% of the treatment price will be charged.
If you arrive late for your treatment, your treatment will be shortened accordingly, taking into account subsequent bookings at the same price.
Health issues
Please inform us in advance of any health issues or pregnancy so that we can advise you and adapt your treatment accordingly. We do not perform foot reflexology, detox and sports massages on pregnant women.